Understanding our refund and cancellation policies
This Return Policy was last updated on November 12, 2025.
At Spyxyroz, we are committed to providing exceptional event planning and styling services. We understand that circumstances may change, and this Return Policy outlines our procedures for cancellations, refunds, and rescheduling of our services.
To secure our event planning and styling services, a non-refundable deposit of 50% of the total service cost is required at the time of booking. This deposit confirms your reservation of our services for your specified date and initiates our planning process.
The remaining balance is due 14 days prior to your event date. For bookings made less than 14 days before an event, full payment is required at the time of booking.
We accept the following payment methods:
We understand that sometimes it becomes necessary to cancel or postpone an event. Our cancellation policy is as follows:
| Time Before Event | Refund Amount |
|---|---|
| More than 60 days | Full refund of payments made, minus the non-refundable deposit |
| 30-60 days | 50% refund of payments made, minus the non-refundable deposit |
| Less than 30 days | No refund |
All cancellations must be made in writing via email to info@spyxyroz.world. The date of the email will be used as the official cancellation date.
Any eligible refunds will be processed within 14 business days of the cancellation confirmation and will be issued using the original payment method.
If you need to reschedule your event:
Requests to reschedule must be made in writing via email to info@spyxyroz.world.
If we are unable to accommodate your new date, our standard cancellation policy will apply.
Changes to the agreed services may be requested up to 14 days before the event and will be accommodated if possible. Changes may result in additional charges or, in some cases, partial refunds if the scope of service is reduced.
Changes requested within 14 days of the event will be considered on a case-by-case basis and cannot be guaranteed. Additional rush fees may apply.
In the unlikely event that we must cancel our services:
If we are unable to provide services due to circumstances beyond our control (such as natural disasters, severe weather, or public health emergencies), we will work with you to reschedule at no additional cost or provide a full refund.
If we must cancel for any other reason, we will provide a full refund of all payments made and, where possible, assist in finding a suitable alternative service provider.
Any custom items specifically ordered for your event cannot be returned or refunded once they have been ordered or created, regardless of the timing of cancellation.
For rental items, our suppliers' cancellation policies will apply, which may differ from our own. We will clearly communicate these policies when rental items are included in your package.
If you have questions about our Return Policy or need to discuss a cancellation or rescheduling, please contact us: